Hi has anybody else had any issues with digital games from PSN?

I bought Mad Max from PSN on my second PS4 my non primary which is in the livingroom. It worked fine but when i went to install it on my primary PS4 in my bedroom the game was missing from both my profile library and my store library and if i try to re download it it trys to charge me again.
I first called Sony's help line on the 3rd Septmber and after 6 more calls chasing it up they still have not sorted it and will give me no idea of how long it will be before they do.